Privacy Policy

Your trust is our top priority. At Erolviainn Casino Hotels, we respect your privacy and are committed to safeguarding your personal data. Since your data is personal information, we handle it with care, honesty, and transparency.

Things We Collect:

Contact details include name, phone number, and email address:
We collect this information when you make a reservation, get in touch with our customer service agents, or sign up for promotions. It allows us to confirm reservations, respond to enquiries, send updates, and keep in touch with you throughout your visit.

Details and Preferences for Reservations:
This includes your preferred room type, check-in and check-out dates, special requests (like late checkouts or non-smoking rooms), and any additional preferences you may have made to improve your stay. We use this information to tailor your experience and give you the individualised care you expect.

Encrypted and secured payment details:
We use secure, encrypted systems to collect your payment information for reservations, in-hotel purchases, and casino credit accounts. Our servers do not store your entire credit card information, and we follow industry best practices for PCI compliance and financial data protection.

Comments Regarding the Experience of Visitors:
Your feedback, whether it comes from surveys, emails, reviews, or in-person interactions, helps us improve. We voluntarily collect feedback to better understand your level of satisfaction and identify ways to make future interactions better.

How We Utilise It:

To Manage Reservations and Make Your Visit Better:
To send you pre-arrival messages, confirm reservations, personalise room arrangements based on your preferences, and stay in touch with you or help you during your stay, we use your information.

Improving Our Products and Tailoring Your Experience:
From remembering your favourite room to recommending experiences or upgrades that suit your tastes, we can use your past behaviour and preferences to improve your next visit.

For the purpose of offering you exclusive deals and promotions (but only if you consent!):
We may send you VIP event access, special discounts, and loyalty benefits based on your previous visits and interests if you consent to receive our communications.

Your Rights:

Access Your Data at Any Time:
You are entitled to see what personal information we have on file. To acquire a copy, kindly contact us.

Ask for Removals or Errors:
Any information that is outdated or erroneous can be updated upon request. You can also ask for the deletion of certain data, as long as it stays within the bounds of the law and operations.